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Web Importer Login Issues

James King Nov 23, 2014 11:56AM GMT

Hi Colwiz, I can't login to the web importer using chrome. I have tried a number of methods (bookmark bar, installing the plug-in), but when I enter my details the login refreshes and wont let me proceed. I cannot download the plug-in directly through chrome extensions either.

The desktop app and webportal seem to be working as intended (very well!)

Any thoughts?

Thanks

Up 0 rated Down
colwiz Team Nov 24, 2014 12:38PM GMT colwiz Agent
Hi James,

Following the recent update to Google Chrome, our extension is experiencing difficulty in operating normally. We're actively investigating the cause of this incompatibility and will update our extension as soon as possible. Ideally you will not have to re-install the extension once the fix goes live. Though we will notify you as soon as it's up.

Keep an eye on our twitter @colwizsupport. Thanks!

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