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Not all PDF's Importing from Mendeley

Chantal Jan 26, 2016 10:58PM GMT

To Whom It May Concern

I am contacting you because I am having difficulty importing my references into colwiz from mendeley. I am using the import system that is built into colwiz and all the citations are importing correctly but only a few of the associated pdf's are importing along with those citations (about 5-6 of the citations have the accompanying pdf and the rest don't have it). I have made multiple attempts to import and it still has not been successful. I'm not sure why this is happening or what the solution might be but if someone could please provide me with some assistance in this regard I would greatly appreciate it.

Thanks

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colwiz Team Jan 28, 2016 06:06AM GMT colwiz Agent
Hi,

Some times it takes a few moments before a PDF is clicked for the application to download and show it to you. Are you experiencing this delay or are your citations importing without a PDF's icon altogether? Thanks and looking forward to your response.

The colwiz Team
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Chantal Feb 03, 2016 06:34AM GMT
This is not a download delay, the citations are importing fine but none (or only very few) of them have the PDF's paperclip icon that allows me to actually access the articles. Is there a solution to this problem?
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colwiz Team Feb 03, 2016 06:37AM GMT colwiz Agent
Thanks for clearing it up. We'd suggest trying the import process again. But this time kindly wait for a while after the reference import has concluded.

The PDFs begin downloading after the references have been imported, and closing your library during this progress or loss of internet connectivity may cause issues in PDF downloads.

Looking forward to hearing from you.

The colwiz Team
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Chantal Feb 29, 2016 03:03PM GMT
I have tried that countless times already and the pdf's still do not import even after hours of waiting. Is there something different or more substantial that I can try to resolve this problem because it has become quite frustrating.
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Luis Feb 29, 2016 03:04PM GMT
I'm having exactly the same problem Chantal reported. I'm on Mac's Safari (but the same happend on FF on Windows 8.1) and using the web importer. All citations are imported correctly but no PDFs are imported. This is not a delay problem. Example:

http://www.sciencedirect.com/science/journal/18766102/24/supp/C

If you try the same url on Mendeley, all PDFs are imported. Is there anything we are missing?



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colwiz Team Feb 29, 2016 03:07PM GMT colwiz Agent
Hi Chantal,

Thanks for your query. Our development team has fixed PDF import and you shall receive the update in coming week.

Regards,
colwiz Team

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